Customer service and what are the merchants and consumers face every day. The tomb of our first cup of coffee at our favorite store on the first day of our conversation will be involved in user experience and experience of our customers. Although not all customers will honor the memory to avoid mistakes to be rich, so that the signature of the user experience and loyal customers.

15 Customer  Services mistakes to avoid :

1. Inattention. In a conversation with other employees, by phone or text message, even when customers are waiting. If you have something to talk directly with the client must be connected. Consider review of the bar and was completely ignored in this process.

2. Automated calls must be answered. In large companies, is keeping costs down and maintain the call to the department. What is the acid when several levels of automation, without human interaction, or zero if it is pressed and the phone is off.

3. Several transfers. Moved several times frustrating when you tell someone the problem is to determine not only be able to help again on hold.

4. Do not listen. Many customers want to be heard, and then solve their problems. Attempts to solve the problem of listening to customers, you can listen to only adds to the problem.

5. To lose control. To lose control and always angry is only a part. Another part of losing control over the situation in hand and angry customer on the floor of his shop or phone to communicate with friends and family can quickly.

6. Over-promising/Under-delivering. Sell outs happen, accidents happen, but making deliveries or deliberate omission of an adequate inventory of supplies is not acceptable.

7. Be unattainable. Customers want answers and want to be updated. Always be transferred in one session or in any case, the voicemail and not call a client sends a message that you care whether it works or not.

8. Lie. Client has to tell a lie, demonstrates that you, or just to reassure you a liar.

9. Excessive gum. Trampling of rubber in the center of shopping and purchasing experience in the jaw and just listen to the sound.

10. The lack of communication. Customers are waiting for a response. This is your problem should be resolved and that the concentrate. Many times we have answered just trying to register on line to achieve that cares about their problems and on top of it.

11. Reference staff in the presence of customers. This is not only degrades the staff puts the customer in a position to be asked in.

12. Untrained personnel. Each of them is a new position and deserves a chance, but if left unattended or are not fully formed, creating anger and frustration to reach the customer.

13. Otherwise, to talk with customers. Wrong. A simple hello, how are you, are you okay or not responding back to customers when they taste, and less talk.

14. The names of pronunciation. Without knowing a thing, and still another is wrong. Example: Andrew is not always Andy or Drew.

15. Otherwise, to recognize repeat customers. Repeat customers are loyal customers are the bread and butter. Learn their names, their type of coffee, your favorite sports team, etc. Let them know you care and you can see. Reward them with discounts or free here and there, bring them back with a positive attitude.

Some are obvious, but other observations made in the client. Everyone wants to be treated with respect and evaluated. Customers have a strong voice in social media, which can destroy your reputation with one click. As an alternative to social media as a business, there are many ways to reach customers with their problems and know that the man behind the company.